Returns & Exchanges

We want you to love your Jane Win pieces, which is why we offer a 14-day return window for all unworn jewelry in its original packaging. Please note that custom engraved items and final sale pieces are not eligible for return or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the pre-paid UPS shipping label provided at the end of the return process to ensure secure tracking.

3

Package Your Jewelry

Place your items back in their original Jane Win pouches and protective boxes to prevent any damage during transit.

4

Drop Off and Track

Drop off your package at any authorized UPS location; once received and inspected, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing